FAQs
Ordering
- How do I place an order on Ducocu?
To place an order on Ducocu, simply browse our selection of products and add the items you want to purchase to your shopping cart. Proceed to the checkout page, enter your billing and shipping information, select your preferred payment method, and complete your order.
- Can I change or cancel my order after I have placed it?
Customers can cancel their orders within 6 hours of placing the order. After this period, cancellations may not be possible due to processing.. If you need to make changes or cancel your order, please contact our customer service team at [email protected] as soon as possible.
- Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your package. You can also log into your Ducocu account to view the status of your order.
Shipping
- How long will it take for my order to arrive?
Once you placed your order, it will be processed as below:
Fulfillment time: 1-2 business days. It might be increased to 3-7 business days or longer during special occasions (Christmas season, New Years, affected by disasters, Pandemic, etc.)
Note: “Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Follow after the fulfillment time the Transit time which is: 3 - 7 business days for all destinations within the United States.
- Can I change my shipping address after placing an order?
In most cases, shipping addresses cannot be changed after an order has been placed. If you need to modify your shipping address, please contact our customer service team at [email protected] as soon as possible.
- What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team at [email protected] immediately. We will assist in resolving the issue and ensuring you receive your order promptly.
- Are there any shipping fees for orders?
For all orders, there is a flat shipping fee of $6.99.
If you have any further questions about shipping fees, please feel free to contact us at [email protected].
Return & Refund
- What is your return policy?
There is no need to return your item under any circumstances. Items purchased from Ducocu Shop are custom made and printed just for you. Returns cannot be offered unless the item is defective. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via [email protected] within 32 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate. If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• You will be responsible for paying for your own shipping costs for returning your item(s).
• We will issue a refund or send a replacement immediately when we check your items have full conditions of refund policies. You don’t need to return your items. The time of receiving your replacement item is the same as the time of shipping new products.
- How long does it take to process a return or refund?
After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation.
Payment
- What forms of payment do you accept?
We currently accept payments via PayPal.
If you have any further questions, please feel free to contact us at [email protected].